Introduction

These Website Standard Terms and Conditions, written on this webpage, govern your use of this website. By using this Website, you fully accept and agree to comply with these Terms. If you disagree with any of these Terms, you must not use this Website.

Minors or individuals under 18 years of age are not permitted to use this Website.

Intellectual Property Rights

Except for the content you own, https://bedandpillows.com and/or its licensors own all intellectual property rights and materials contained on this Website.

You are granted a limited license only to view the material available on this Website.

Restrictions

You are specifically restricted from:

• Publishing any Website material in any other media.
• Selling, sublicensing, or otherwise commercializing any Website material.
• Publicly performing or displaying any Website material.
• Using this Website in any way that may damage it.
• Using this Website in a manner that affects user access.
• Using this Website in violation of applicable laws and regulations or in a way that may cause harm to the Website, its users, or any business entity.
• Engaging in data mining, data harvesting, data extraction, or any other similar activity related to this Website.
• Use this Website for advertising or marketing purposes.

Certain areas of this Website may be restricted from access by you, and https://bedandpillows.com reserves the right to further limit your access to any part of this Website at its absolute discretion. Any user ID and password you may have for this Website must be kept confidential.

Your Content

In these Terms, “Your Content” refers to any audio, video, text, images, or other material you choose to display on this Website. By displaying Your Content, you grant https://bedandpillows.com an exclusive, worldwide, irrevocable, sublicensable license to use, reproduce, adapt, publish, translate, and distribute it in any media.

Your Content must be your own and must not infringe on any third party’s rights. https://bedandpillows.com reserves the right to remove any of Your Content from this Website at any time without notice.

Warranty

Covers:

• Mattress – Manufacturing defects such as broken springs, collapsed foam walls, and sagging/body impressions (subject to international standards).
• Bed Frames & Sofas – Manufacturing defects (wood, plywood, LCL slots, MDF damage during the warranty period).

Does Not Cover:

• The warranty is non-transferable and applies only to the first user (first sale).
• Mattress – Fabric tears, stains, moisture/liquid damage, bedbugs, usage without a waterproof protector, or any other physical damage.
• Bed Frames & Sofas – Fabric tears, stains, moisture damage, bedbugs, or any other physical damage.
• Accessories – No warranty covers accessories such as nightstands, pillows, protectors, duvets, mattress toppers, etc.

Limitation of Liability

Under no circumstances shall https://bedandpillows.com, its officers, directors, or employees be liable for any claims arising from or related to your use of this Website, whether under contract or otherwise. https://bedandpillows.com, including its officers, directors, and employees, shall not be liable for any indirect, consequential, or special damages resulting from your use of this Website.

Indemnification

You hereby indemnify https://bedandpillows.com to the fullest extent against any liabilities, costs, demands, causes of action, damages, and expenses arising from your breach of these Terms.

Severability

If any provision of these Terms is found to be invalid under applicable law, such provisions shall be deleted without affecting the remaining provisions.

Variation of Terms

https://bedandpillows.com reserves the right to revise these Terms at any time as it deems necessary. By using this Website, you are expected to review these Terms regularly.

Assignment

https://bedandpillows.com may assign, transfer, or subcontract its rights and obligations under these Terms without notice. However, you may not assign, transfer, or subcontract any of your rights or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between BedandPillows and you regarding your use of this Website and supersede all prior agreements and understandings.

Governing Law & Jurisdiction

These Terms are governed by and interpreted by the laws of the United Arab Emirates (UAE). You agree to submit to the non-exclusive jurisdiction of the state and federal courts located in the UAE for the resolution of any disputes.

Delivery

Free delivery/installation within the major city limits, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, and Umm Al Quwain - 1 to 3 days.

Free deliveries/installation to Al Ain, Fujairah, Dibba, Hatta, and Kalba are made once a week.

Special charges apply to the Western Region (contact us before placing an order).

Returns

Our refund policy lasts 14 days. Unfortunately, we can’t offer a refund or exchange after this period. To be eligible for a return:

• Your item must be unused and in the same condition as received.
• It must be in the original packaging.
• Certain goods are exempt from returns.
• A receipt or proof of purchase is required.

Do not send returns to the manufacturer.

Refund (If Applicable)

• Mattress: Refunds are applicable within 14 days, subject to the mattress being in original packaging and unused.
• Pre-delivery refund request: 100% refund.
• Post-delivery refund request:
• AED 300 + mattress protector charges are deducted; the balance will be refunded within 4–6 weeks.
• OR: Return via customer’s transport to our warehouse. Refund processed within 4–6 weeks upon receipt of the item in good condition (original packaging/unused).

Refund (Not Applicable)

• Mattress: Non-refundable for odd sizes (non-standard/custom-made) or incorrectly ordered sizes.
• Non-refundable / non-exchangeable for a second mattress if the first was already exchanged within 14 days.
• Beds/Sofas: Non-refundable once installed.
• Accessories (e.g., nightstands, pillows, protectors, duvets, mattress toppers): Non-refundable after delivery.

Refund Method

• Processed via the original payment method (credit card, Tabby, Tamara, Cash on Delivery).
• Note: We do not accept chargeback claims. Disputes must be resolved mutually or under UAE consumer law.

Storage Charges

• Prepaid orders (credit card/Tabby/Tamara): Storage is free for 30 days. After 30 days, customers will be charged AED 50/day.
• Unclaimed orders (over 60 days): No refund.
• Cash on Delivery: Valid for 3 days. Unaccepted orders are automatically canceled.

Exchange (If Applicable)
We only replace defective or damaged items. To exchange:

Email info@bedandpillows.com for return confirmation.

Upon confirmation ship the item back to:
Bed & Pillows, Warehouse No. 3, Plot No. 1699, Umm Al Quwain Industrial Area, UAQ, UAE.

• Mattress:
• One exchange is allowed within 14 days (must be in like-new condition).
• Higher-value exchange (upgrade): Pay the difference + AED 300 transport fee.
• Lower-value exchange (downgrade): No price difference refunded + AED 300 transport fee applies to the customer.

Exchange (Not Applicable)

• Mattress: Odd sizes (non-standard/custom-made) or incorrect size/item or used beyond 14 days trial.
• Beds/Sofas: No exchange after installation.
• Accessories (e.g., nightstands, pillows, protectors, duvets, mattress toppers): Non-exchange after delivery.

Shipping

Our products are shipped within 2–3 days using the following carriers: our own logistics and third-party services, including DHL, Aramex, etc. To return a product, please email the product defect details to info@bedandpillows.com. You will be responsible for the shipping costs of returning your item, which are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund. Depending on your location, the time it takes for an exchanged product to reach you may vary. We do not guarantee the receipt of returned items.