Introduction

These Website Standard Terms and Conditions, written on this webpage, govern your use of this website. By using this Website, you fully accept and agree to comply with these Terms. If you disagree with any of these Terms, you must not use this Website.

Minors or individuals under 18 years of age are not permitted to use this Website.

Intellectual Property Rights

Except for the content you own, https://bedandpillows.com and/or its licensors own all intellectual property rights and materials contained on this Website. You are granted a limited license only to view the material available on this Website.

Restrictions

You are specifically restricted from:

• Publishing any Website material in any other media.
• Selling, sublicensing, or otherwise commercializing any Website material.
• Publicly performing or displaying any Website material.
• Using this Website in any way that may damage it.
• Using this Website in a manner that affects user access.
• Using this Website in violation of applicable laws and regulations, or in a way that may cause harm to the Website, its users, or any business entity.
• Engaging in data mining, data harvesting, data extraction, or any other similar activity related to this Website.
• Using this Website for advertising or marketing purposes.

Certain areas of this Website may be restricted from access by you. https://bedandpillows.com reserves the right to further limit your access to any part of this Website at its absolute discretion. Any user ID and password you may have for this Website must be kept confidential.

Your Content

In these Terms, “Your Content” refers to any audio, video, text, images, or other material you choose to display on this Website. By displaying Your Content, you grant https://bedandpillows.com a non-exclusive, worldwide, irrevocable, sublicensable license to use, reproduce, adapt, publish, translate, and distribute it in any media.

Your Content must be your own and must not infringe on any third party’s rights. https://bedandpillows.com reserves the right to remove any of Your Content from this Website at any time without notice.

Warranty

• What is Covered:
  • Mattresses: Manufacturing defects such as broken springs, collapsed foam walls, and sagging or body impressions (subject to international standards).
  • Bed Frames & Sofas: Manufacturing defects, including wood, plywood, LCL slots, and MDF damage occurring during the warranty period.
• What is Not Covered:
  • The warranty is non-transferable and applies only to the original purchaser (first sale).
  • Mattresses: Fabric tears, stains, moisture or liquid damage, bedbugs, usage without a waterproof protector, or any other physical damage.
  • Bed Frames & Sofas: Fabric tears, stains, moisture damage, bedbugs, or any other physical damage.
  • Accessories: No warranty coverage is provided for accessories such as nightstands, pillows, protectors, duvets, mattress toppers, etc.

Limitation of Liability

Under no circumstances shall https://bedandpillows.com, its officers, directors, or employees be liable for any claims arising from or related to your use of this Website, whether under contract or otherwise. https://bedandpillows.com, including its officers, directors, and employees, shall not be liable for any indirect, consequential, or special damages resulting from your use of this Website.

Indemnification

You hereby indemnify https://bedandpillows.com to the fullest extent against any liabilities, costs, demands, causes of action, damages, and expenses arising from your breach of these Terms.

Severability

If any provision of these Terms is found to be invalid under applicable law, such provisions shall be deleted without affecting the remaining provisions.

Variation of Terms

https://bedandpillows.com reserves the right to revise these Terms at any time as it deems necessary. By using this Website, you are expected to review these Terms regularly.

Assignment

https://bedandpillows.com may assign, transfer, or subcontract its rights and obligations under these Terms without notice. However, you may not assign, transfer, or subcontract any of your rights or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between BedandPillows and you regarding your use of this Website and supersede all prior agreements and understandings.

Governing Law & Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of the United Arab Emirates (UAE). You agree to submit to the non-exclusive jurisdiction of the state and federal courts located in the UAE for the resolution of any disputes.

Delivery Policy

• Free delivery and installation are available within major city limits—including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, and Umm Al Quwain—within 1 to 3 days.
• Free delivery and installation to Al Ain, Fujairah, Dibba, Hatta, and Kalba are fulfilled once per week.
• Special shipping charges apply to deliveries in the Western Region (please contact customer support before placing an order).

Returns & Refunds Policy

Our refund policy lasts 14 days. Unfortunately, we cannot offer a refund or exchange after this period.

• Eligibility Criteria for Returns:
  • Your item must be unused and in the same condition that you received it.
  • It must be in its original packaging.
  • Certain goods are exempt from being returned.
  • A receipt or proof of purchase is required.
  • Do not send returns back to the manufacturer.
• Refunds (If Applicable):
  • Mattresses: Refunds are applicable within 14 days, provided the mattress is unused and in its original packaging.
  • Pre-delivery refund request: Eligible for a 100% refund.
  • Post-delivery refund request:
    • Option A: An AED 300 fee + mattress protector charges will be deducted; the remaining balance will be refunded within 4–6 weeks.
    • Option B: The item can be returned via the customer’s own transport to our warehouse. The refund will be processed within 4–6 weeks upon receipt of the item in good condition (unused and in original packaging).
• Refunds (Not Applicable):
  • Mattresses: Non-refundable for odd sizes (non-standard/custom-made) or incorrectly ordered sizes.
  • Mattress Exchanges: Non-refundable and non-exchangeable for a second mattress if the first mattress has already been exchanged within the 14-day window.
  • Beds & Sofas: Non-refundable once installed.
  • Accessories: Nightstands, pillows, protectors, duvets, and mattress toppers are non-refundable after delivery.
• Refund Method:
  • Refunds are processed via the original payment method (credit card, Tabby, Tamara, or Cash on Delivery).
  • Note: We do not accept chargeback claims. All disputes must be resolved mutually or under UAE consumer law.

Storage Charges

• Prepaid orders (credit card, Tabby, or Tamara): Storage is free for 30 days. After 30 days, customers will be charged AED 50 per day.
• Unclaimed orders: Orders left unclaimed for over 60 days are completely non-refundable.
• Cash on Delivery: Orders are held for a maximum of 3 days. Unaccepted orders will be automatically canceled.

Exchanges (If Applicable)

We only replace items if they are defective or damaged. To request an exchange:

1. Email info@bedandpillows.com for return confirmation.
2. Upon confirmation, ship the item back to: Bed & Pillows, Warehouse No. 3, Plot No. 1699, Umm Al Quwain Industrial Area, UAQ, UAE.
3. Mattress Exchange Rules:
   • One exchange is allowed within 14 days (the item must be in like-new condition).
   • Higher-value exchange (upgrade): The customer pays the price difference + an AED 300 transport fee.
   • Lower-value exchange (downgrade): No price difference is refunded, and an AED 300 transport fee applies to the customer.

Exchanges (Not Applicable)

• Mattresses: Non-exchangeable for odd sizes (non-standard/custom-made), incorrect orders, or if used beyond the 14-day trial period.
• Beds & Sofas: No exchanges are allowed after installation.
• Accessories: Nightstands, pillows, protectors, duvets, and mattress toppers are non-exchangeable after delivery.

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