Returns
Our refund policy lasts 14 days. Unfortunately, we can’t offer a refund or exchange after this period. To be eligible for a return:

• Your item must be unused and in the same condition as received.
• It must be in the original packaging.
• Certain goods are exempt from returns.
• A receipt or proof of purchase is required.

Do not send returns to the manufacturer.

Refund (If Applicable)

• Mattress: Refunds are applicable within 14 days, subject to the mattress being in original packaging and unused.
• Pre-delivery refund request: 100% refund.
• Post-delivery refund request:
• AED 300 + mattress protector charges are deducted; the balance will be refunded within 4–6 weeks.
• OR: Return via customer’s transport to our warehouse. Refund processed within 4–6 weeks upon receipt of the item in good condition (original packaging/unused).

Refund (Not Applicable)

• Mattress: Non-refundable for odd sizes (non-standard/custom-made) or incorrectly ordered sizes.
• Non-refundable / non-exchangeable for a second mattress if the first was already exchanged within 14 days.
• Beds/Sofas: Non-refundable once installed.
• Accessories (e.g., nightstands, pillows, protectors, duvets, mattress toppers): Non-refundable after delivery.

Refund Method

• Processed via the original payment method (credit card, Tabby, Tamara, Cash on Delivery).
• Note: We do not accept chargeback claims. Disputes must be resolved mutually or under UAE consumer law.

Storage Charges

• Prepaid orders (credit card/Tabby/Tamara): Storage is free for 30 days. After 30 days, customers will be charged AED 50/day.
• Unclaimed orders (over 60 days): No refund.
• Cash on Delivery: Valid for 3 days. Unaccepted orders are automatically canceled.

Exchange (If Applicable)
We only replace defective or damaged items. To exchange:

1. Email info@bedandpillows.com for return confirmation.
2. Upon confirmation ship the item back to:
   Bed & Pillows, Warehouse No. 3, Plot No. 1699, Umm Al Quwain Industrial Area, UAQ, UAE.

• Mattress:
• One exchange is allowed within 14 days (must be in like-new condition).
• Higher-value exchange (upgrade): Pay the difference + AED 300 transport fee.
• Lower-value exchange (downgrade): No price difference refunded + AED 300 transport fee applies to the customer.

Exchange (Not Applicable)

• Mattress: Odd sizes (non-standard/custom-made) or incorrect orders or used beyond 14 days trial.
• Beds/Sofas: No exchange after installation.
• Accessories (e.g., nightstands, pillows, protectors, duvets, mattress toppers): Non-exchange after delivery.