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- +971 504 739 900 / +971 586 827 500 / ( +971506062720 - Delivery Contact Number)
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Returns
Our refund policy lasts 14 days. Unfortunately, we cannot offer a refund or exchange after this period. To be eligible for a return:
Our refund policy lasts 14 days. Unfortunately, we cannot offer a refund or exchange after this period. To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- It must be in the original packaging.
- Certain goods are exempt from being returned.
- A receipt or proof of purchase is required.
- Do not send returns back to the manufacturer.
Refunds (If Applicable)
- Mattress: Refunds are applicable within 14 days, provided the mattress is unused and in its original packaging.
- Pre-delivery refund request: 100% refund.
- Post-delivery refund request:
- Option A: AED 300 + mattress protector charges will be deducted; the remaining balance will be refunded within 4–6 weeks.
- Option B: The item can be returned via the customer’s own transport to our warehouse. The refund will be processed within 4–6 weeks upon receipt of the item in good condition (unused and in original packaging).
Refunds (Not Applicable)
- Mattress: Non-refundable for odd sizes (non-standard/custom-made) or incorrectly ordered sizes.
- Mattress Exchanges: Non-refundable and non-exchangeable for a second mattress if the first mattress has already been exchanged within the 14-day window.
- Beds & Sofas: Non-refundable once installed.
- Accessories: Nightstands, pillows, protectors, duvets, and mattress toppers are non-refundable after delivery.
Refund Method
Refunds are processed via the original payment method (credit card, Tabby, Tamara, or Cash on Delivery).
Refunds are processed via the original payment method (credit card, Tabby, Tamara, or Cash on Delivery).
- Note: We do not accept chargeback claims. All disputes must be resolved mutually or under UAE consumer law.
Storage Charges
- Prepaid orders (credit card, Tabby, or Tamara): Storage is free for 30 days. After 30 days, customers will be charged AED 50 per day.
- Unclaimed orders: Orders left unclaimed for over 60 days are ineligible for a refund.
- Cash on Delivery: Held for a maximum of 3 days. Unaccepted orders will be automatically canceled.
Exchanges (If Applicable)
We only replace items if they are defective or damaged. To request an exchange:
We only replace items if they are defective or damaged. To request an exchange:
- Email info@bedandpillows.com for return confirmation.
- Upon confirmation, ship the item back to: Bed & Pillows, Warehouse No. 3, Plot No. 1699, Umm Al Quwain Industrial Area, UAQ, UAE.
- Mattress Exchange Rules:
- One exchange is allowed within 14 days (the item must be in like-new condition).
- Higher-value exchange (upgrade): The customer pays the price difference + an AED 300 transport fee.
- Lower-value exchange (downgrade): No price difference is refunded, and an AED 300 transport fee applies to the customer.
Exchanges (Not Applicable)
- Mattress: Non-exchangeable for odd sizes (non-standard/custom-made), incorrect orders, or if used beyond the 14-day trial period.
- Beds & Sofas: No exchange allowed after installation.
- Accessories: Nightstands, pillows, protectors, duvets, and mattress toppers are non-exchangeable after delivery.
