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Terms and Condition


These Website Standard Terms and Conditions written on this webpage shall manage your use of this website. These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

Minors or people below 18 years old are not allowed to use this Website.

Intellectual Property Rights

Other than the content you own, under these Terms, and/or its licensors own all the intellectual property rights and materials contained in this Website.

You are granted limited license only for purposes of viewing the material contained on this Website.


You are specifically restricted from all of the following

  • Publishing any Website material in any other media;
  • Selling, sublicensing and/or otherwise commercializing any Website material.
  • Publicly performing and/or showing any Website material;
  • Using this Website in any way that is or may be damaging to this Website.
  • Using this Website in any way that impacts user access to this Website
  • Using this Website contrary to applicable laws and regulations, or in anyway may cause harm to the Website, or to any person or business entity;
  • Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
  • Using this Website to engage in any advertising or marketing.

Certain areas of this Website are restricted from being access by you may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

Your Content

In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant anon-exclusive, worldwide irrevocable, sub licensable license to use, reproduce,adapt, publish, translate and distribute it in any and all media.

Your Content must be your own and must not be invading any third-party’s rights. reserves the right to remove any of Your Content from this Website at any time without notice.



  • Mattress – Manufacturing defects such as Springs broken, Foam Wall collapsed&Sagging / Body impression / Dib (subject to the international standard).
  • Bed Frame / Divan Bed – Manufacturing defects (wood /plywood/LCL slots/ MDF if anything broken during the warranty period).

Does not Cover

  • Warranty can't be transferred to second sale or resale (warranty is applicaple only for the 1st user / 1st sale), Warranty can't be exchanged with other products.
  • Mattress – Fabric torn, stain, moisture, bedbugs, Mattress used without waterproof protector and any other physical damage done to the mattress.
  • Bed Frame / Divan Bed - Fabric torn, stain, moisture, bedbugsany other physical damage done to the mattress.
  • Accessories – There is no warranty cover for accessories such as pillows, protectors, duvet, mattress topers etc….

Limitation of liability

In no event shall, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract., including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.


You hereby indemnify to the fullest extent from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.


If any provision of these Terms is found to be invalid under any applicable law,such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.


The is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification.However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between BedandPillows and you in relation to your use of this Website, and supersede all prior agreements and understandings.

Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the State of UAE, and you submit to the non-exclusive jurisdiction of the state and federal courts located in UAE for the resolution of any disputes.

Delivery Information

  • Free deliveries within the major city limits subject to the order value.
  • Free Installation on bed Frames / Furniture within the major city limits subjects to the order value.


Our refund policy is 14 Days, unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refund (if applicable)

  • Mattress – Refund is applicable within 14 days subject to the condition of the mattress (it should be original packing and unused) 
  • Refund request by the customer before item delivered -  100% refund 
  • Refund request by the customer after item delivered -  return charge aed300/- will be deducted and balance amount will be refunded within 4 - 6 weeks time (or) customer can return the item by his own transport to our warehouse, upon the receipt of the item in good condition the refund will be processed within 4 - 6 weeks time.  

Refund (not applicable)

  • Mattress – Refund is not applicable for the odd sizes (non-standard sizes) custom made and wrongly ordered sizes.
  • Bed Frame / Divan Bed – Refund is not applicable once installed at buyer’s premises.
  • Accessories – Refund is not applicable once delivered to the buyer.

Exchange (if applicable)

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Bed & Pillows, warehouse no.3, plot no.1699, Umm Al Quwain Industrial Area, UAQ, U.A.E once you have confirmation to accept the return.
  • Mattress - One time exchange is allowed within 14 days subject to the condition of the mattress (it should be fresh as new). If the exchanged product value is higher than the original value buyer must pay the difference amount along with transport charge AED300 per delivery.
  • If the exchanged product value is lower value than the original value bed & pillows would not pay the difference to the buyer at the same time bed & pillows will charge the transport cost AED300 per delivery.

Exchange (not applicable)

  • Mattress – Exchange is not applicable for the odd sizes (non-standard sizes) custom made and wrong size ordered.
  • Bed Frame / Divan Bed – Exchange is not applicable once installed.
  • Accessories – Exchange is not applicable once delivered.


Our products are shipped within 2-3 Days using the following carriers: our own and third party logistics including DHL, Aramex etc.. To return your product, you should email your product defect info to: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We don’t guarantee that we will receive your returned item.

Why Shop With

The supportive staff at our online mattress shop and furniture store will help and guide you make the right choice.

We value our customers satisfaction the most and strive to achieve it by providing you the best mattresses in Dubai, UAE and bedroom furniture.

Quick delivery of mattress and bedroom sets in Sharjah, Dubai and all over the UAE(within city limits).

Our products have a long-term warranty so you get the best quality that will last you a long time.

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