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Return & Refund Policy

Returns

Our refund policy is 14 Days, unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refund (if applicable)

  • Mattress – Refund is applicable within 14 days subject to the condition of the mattress (it should be original packing and unused) 
  • Refund request by the customer before the item is delivered -  100% refund 
  • Refund request by the customer after item delivered -  return charge aed300/- will be deducted and the balance amount will be refunded within 4 - 6 weeks (or) customer can return the item by his/her transport to our warehouse, upon receipt of the item in good condition the refund will be processed within 4 - 6 weeks.  

Refund (not applicable)

  • Mattress – Refund is not applicable for the odd sizes (non-standard sizes) custom-made and wrongly ordered sizes.
  • Bed Frame / Divan Bed – Refund is not applicable once installed at the buyer’s premises.
  • Accessories – Refund is not applicable once delivered to the buyer.

Exchange (if applicable)

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bedandpillows.com and send your item to Bed & Pillows, warehouse no.3, plot no.1699, Umm Al Quwain Industrial Area, UAQ, U.A.E once you have confirmation to accept the return.
  • Mattress - One time exchange is allowed within 14 days subject to the condition of the mattress (it should be fresh as new). If the exchanged product value is higher than the original value buyer must pay the difference amount along with a transport charge of AED300 per delivery.
  • If the exchanged product value is lower than the original value Bed & pillows will not pay the difference to the buyer at the same time Bed & pillows will charge the transport cost of AED300 per delivery.

Exchange (not applicable)

  • Mattress – Exchange is not applicable for the odd sizes (non-standard sizes) custom made and wrong size ordered.
  • Bed Frame / Divan Bed – Exchange is not applicable once installed.
  • Accessories – Exchange is not applicable once delivered.

Why Shop With bedandpillows.com

Our shop is designed to cater to all your bedding and furniture needs, offering a wide range of products that blend comfort with durability.

Whether you're in the market for the latest mattresses in Dubai or stylish bedroom furniture, our commitment to excellence ensures you get the best mattresses that the UAE has to offer.

Here’s why partnering with us is the right decision:

The supportive staff at our online mattress shop and furniture store will help and guide you to make the right choice.

We value our customers' satisfaction the most and strive to achieve it by providing you with the best mattresses in Dubai, UAE and bedroom furniture.

Quick delivery of mattress and bedroom sets in Sharjah, Dubai and all over the UAE(within city limits).

Our products have a long-term warranty so you get the best quality that will last you a long time.

Stay updated on our latest offers and promotions at Bed And Pillows to ensure you never miss out on the best hospital beds in Dubai!