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Delivery Information

Delivery: 

  • Free deliveries within the major city limits subject to the order value.
  • Free Installation on bed Frames / Furniture within the major city limits subjects to the order value.

Returns

Our refund policy is 14 Days, unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refund (if applicable)

  • Mattress – Refund is applicable within 14 days subject to the condition of the mattress (it should be original packing and unused) 
  • Refund request by the customer before item delivered -  100% refund 
  • Refund request by the customer after item delivered -  return charge aed300/- will be deducted and balance amount will be refunded within 4 - 6 weeks time (or) customer can return the item by his own transport to our warehouse, upon the receipt of the item in good condition the refund will be processed within 4 - 6 weeks time.  

Refund (not applicable)

  • Mattress – Refund is not applicable for the odd sizes (non-standard sizes) custom made and wrongly ordered sizes.
  • Bed Frame / Divan Bed – Refund is not applicable once installed at buyer’s premises.
  • Accessories – Refund is not applicable once delivered to the buyer.

Exchange (if applicable)

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bedandpillows.com and send your item to: Bed & Pillows, warehouse no.3, plot no.1699, Umm Al Quwain Industrial Area, UAQ, U.A.E once you have confirmation to accept the return.
  • Mattress - One time exchange is allowed within 14 days subject to the condition of the mattress (it should be fresh as new). If the exchanged product value is higher than the original value buyer must pay the difference amount along with transport charge AED300 per delivery.
  • If the exchanged product value is lower value than the original value bed & pillows would not pay the difference to the buyer at the same time bed & pillows will charge the transport cost AED300 per delivery.

Exchange (not applicable)

  • Mattress – Exchange is not applicable for the odd sizes (non-standard sizes) custom made and wrong size ordered.
  • Bed Frame / Divan Bed – Exchange is not applicable once installed.
  • Accessories – Exchange is not applicable once delivered.

Shipping

Our products are shipped within 2-3 Days using the following carriers: our own and third party logistics including DHL, Aramex etc.. To return your product, you should email your product defect info to: info@bedandpillows.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We don’t guarantee that we will receive your returned item.

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